CBS UNDERGROUND 110MM TEE JUNCTION - ETUG190

Delivery

Please note the following information refers to orders placed online only.

Most of our deliveries will be fulfilled by your chosen branch and their own fleet, which could include trucks with HIAB cranes, flatbeds or, smaller transit-style vans. Should you have any specific access requirements or instructions, please discuss these with your branch upon placing your order. Occasionally, your delivery may be fulfilled by one of our suppliers directly.

CUMBRIA BUILDING SUPPLIES  is proud to quick local delivery to our customers in the majority of circumstances, but this is at the discretion of our branches and we reserve the right to withdraw it at any time. Should this be the case, we will do our best to contact you in advance and advise of any charges in your delivery timescale.

Once you have placed your order, your delivering branch will contact you to discuss a suitable delivery date and time. If you need to make any adjustments to your order, it can be done at this stage.

Collections

At CUMBRIA BUILDING SUPPLIES  we also offer collection from our branch and this can be selected from the checkout. Once your order has been placed, your selected branch will contact you to confirm when your items are ready for collection. Please do not travel to collect your order until confirmation has been made.

Returns

Please note there is a 10% restocking charge on any items returned to us.

There is a minimum 25% restock charge on any goods we collect from your site.

All returns are at the discretion of Cumbria Building Supplies.

PAYMENT & SECURITY

cumbriabuildingsupplies.co.uk is secure

We realise how important it is to securely store any information that you provide. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cumbriabuildingsupplies.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Credit card payments (Stripe) 

Cumbria Building Supplies merchant account and Stripe account is the most popular payment choice with our customers.  It allows customers the option of paying by various debit and visa cards (we accept payment via Visa Debit, Visa Credit, Mastercard & Maestro cards). This option allows customers to complete transactions very quickly and securely.

If you prefer to order over the telephone please contact us via our customer service number 01228 525104, Monday - Friday 7.15am to 5.00pm.

Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that our customer's details remain secure throughout the transaction process.

No individuals within Protx or Cumbria Building Supplies are able to decrypt transaction information or cardholder data. Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

We are so confident about the transaction security on our site that we back every purchase with our 100% security guarantee.

In-store retail sales

In Cumbria Building Supplies, we use a trusted and secure partner for debit and credit card processing. Any receipts that are generated by our PDQ machines at the till are securely stored on our premises for a year (as legally required) and then destroyed after that time. At no time do we retain full credit card details of any PDQ card payment.